The intake calls {{company}} never hears are the ones that hire.
Hi {{first_name}},
In a recent secret-shopper study, only 40% of law firms actually answered the phone when a new client called. That means a majority of intake calls, the ones where someone with a real legal problem is ready to hire today, never reach a human. They hang up, dial the next firm, and that case is gone. At typical case values, losing ten of those a year is around $200,000 in revenue that never showed up on any report.
It gets worse after hours, which is exactly when someone who just had a car accident or a family crisis picks up the phone. By the time the office opens, they've already retained the firm that answered.
Here is the first fix, and it's free. A 24/7 intake line answers, qualifies, and books the consult the moment the call comes in. Smith.ai shows how affordable 24/7 virtual intake has become, and LeadTruffle texts any caller you miss within minutes so the lead stays warm instead of walking. Speed decides this: a lead reached within five minutes is far likelier to convert than one you reach an hour later.
Here is a second free win. Your billable time leaks in calls and intake conversations you never write down. Fathom sits in on calls, transcribes them, and pulls out the action items and follow-ups automatically, and it has a free plan. For a firm where 63% of attorney time is already non-billable, getting accurate notes without lifting a pen is found time.
Those two are yours whether we ever speak.
The bigger opportunity is the rest of your intake and admin that's hard to see from inside the practice, and that's what the assessment is for. You spend about 20 minutes on a short guided intake about how {{company}} actually runs, any time that suits you. Within 48 hours you get a short, plain-English report: the 3 to 5 biggest places you're losing billable time and clients, the exact ready-made tool to fix each one, and a simple step-by-step plan to put them in place.
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